Marcus brings over two decades of global hospitality expertise, having lived in nine countries and delivered projects in 20+ destinations. From ultra-luxury resorts to boutique gems, he has crafted guest experiences that transform service into genuine hospitality. As the former Corporate Director of Operational Excellence at Minor Hotels, he established signature standards and significantly enhanced guest satisfaction at scale. Today, he blends Asian warmth with Scandinavian clarity to craft moments that matter and set brands apart.