Core Services

At Six Hats Hospitality, we believe unforgettable guest experiences start with empowered teams. Our tailored training and workshops inspire, educate, and elevate hospitality professionals—from leadership and service excellence to emotional intelligence and cultural immersion. Interactive and practical, each program equips your team with the skills and mindset to transform standards into memorable moments of hospitality.

At Six Hats Hospitality, our mystery shopping goes beyond checklists—we experience your hotel exactly as your guests do. With a focus on both service delivery and emotional connection, we provide detailed insights on every touchpoint, from arrival to departure. Our expert evaluations highlight strengths, uncover gaps, and deliver actionable recommendations that help you exceed LQA, Forbes, and brand standards while creating unforgettable guest moments.

At Six Hats Hospitality, we help hotels define what makes them truly unique. From creating brand-wide standards that ensure consistency to crafting signature standards that capture the essence of your identity, we turn abstract values into tangible guest experiences. Our approach balances operational clarity with emotional impact—developing frameworks that not only meet LQA and Forbes benchmarks but also set your brand apart through authentic, memorable moments that matter.

Six Hats Hospitality offers tailored consulting solutions designed to meet the unique needs of each property and brand. Whether developing signature standards, redesigning guest journeys, or elevating operational excellence, we bring global expertise with a hands-on, collaborative approach. Our focus is on creating practical, brand-aligned strategies that deliver measurable impact—helping hotels and resorts stand out while ensuring consistency, efficiency, and memorable guest experiences.